Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from ralvor. By making a purchase on our website, you agree to comply with this policy. Please read it carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

Return Timeframe

You may return eligible items within 30 days of the delivery date. The product must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made products
• Items marked as final sale or clearance
• Gift cards or digital products
• Products damaged due to misuse or improper handling

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (323) 742-2044. Provide your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a return authorization and instructions.

Shipping and Handling

You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Partial Refunds

Partial refunds may be issued in the following cases:

• Items returned with signs of use or damage not present at the time of delivery
• Missing parts or accessories
• Items not in their original packaging

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] or +1 (323) 742-2044to arrange the exchange.

Contact Information

If you have any questions about this policy or need assistance with a return, please contact us:

• Email: [email protected]
• Phone: +1 (323) 742-2044
• Address: 5443 Northwest Cedar Lane, Los Angeles, California 90019, United States

Policy Changes

ralvor reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for any updates.